Change of Mind & Exchanges:

We do not refund or exchange for a change of mind, lack of expertise in product use, or differences in personal opinion. We also do not exchange products due to a change of mind or customer error. Returns for a refund will only be accepted if the product is faulty, received in error, or significantly differs from the description supplied by SwipeShop Company. We encourage you to carefully select your products when purchasing.

Differing Results:

At SwipeShop, we value your satisfaction and strive to provide the best products. We understand that hair types vary from person to person, and as a result, individual results may differ. Therefore, we cannot guarantee the same outcome for every customer, and we do not offer refunds for these reasons.

Faulty Products:

If you believe your product is faulty, please email/Dm us on Instagram and include as many details as possible about the order and the issue with the goods. Please note that we cannot accept returned goods that we reasonably believe have been used. All enquiries regarding faulty products will be investigated by our Customer Service team, and you will be contacted regarding the solution. Please email/Dm us on Instagram to raise an issue.

Incorrect Items:

If the item(s) received do not match your order, please raise an enquiry through our email: Swipeshop7@gmail.com. Attempting to use the incorrect item will be considered acceptance of the item(s) as a satisfactory substitute for the one ordered, and no further claim can be raised thereafter.

Shipping Issues:

We always endeavour to process orders promptly, but note that delivery times are estimated and may vary based on factors like product availability, destination, and chosen shipping method. Accurate shipping details are crucial. We’re not able to offer refunds or exchanges for issues due to incomplete or incorrect addresses. Please verify your information before confirming the order. We partner with trusted shipping providers for safe delivery, but occasional delays beyond our control (e.g. due to weather or transportation disruptions) may occur. If your order experiences significant delays or appears lost, please contact us to lodge an enquiry.

Order Not Collected:

If you are not home to receive your order, then it will be If you are not home to receive your order, then it will be taken to your nearest courier Office where you will have a period of time to collect it. If you do not collect your order in time, then it will be returned to sender. If this happens, you will need to repay shipping and handling fees in order for your order to be resent to you. We do not offer refunds in these circumstances.